The Global Tourism Hospitality Industry - 1224 Words

I. Introduction to the global tourism hospitality industry 1. Introduction In the dramatically changing society, hospitality has become a fast-growing and profitable industry which has apparently become very attractive to the investors. At the completion is rising, the key to become successful in this business is concentrating on service quality with the purpose of maximizing customer’s satisfaction because every moment the guests spend with us is good or bad depends entirely on us or specifically the services we provide (Walker, 2008, p.04). However, the quality of the service itself and the customer experience are very difficult to measure since it is various among people from time to time. It is both an obstacle and an opportunity for the manager to become stand out from other rivals. The further opinion about how the intersection of hospitality, service and customer experience become a big problem for the manager will be discussed as below. 2. Definition of hospitality, service and customer experience First of all, before discussing further, it is important to understand the definition of hospitality, service and customer experience. There are many definitions of hospitality and each person has their own adjustment about what hospitality is. It can be satisfying customer’s requirement or making the most pleasant atmosphere for the comfort of the guest .Although the answers can be various, it is all related to the act of serving people while they are away from homeShow MoreRelatedGlobalization in the Hospitality Industry1167 Words   |  5 PagesTourism is an industry that gives people the opportunity to explore and discover different cultures and many different countries. People are able to view attractions, dabble in local cuisine and experience life in a different country. Tourism is an industry that is rapidly growing as more and more people are traveling abroad. People have a genuine interest in learning about new cultures and experiencing all that a country has to off er. More countries are moving closer to globalization and this inRead MoreImpact Of 2012 Olympics On Hospitality Essay1721 Words   |  7 Pages2012 Olympics and its impact on the hospitality industry of London. Research Background / Context On 6th July’ 2005 London was selected as the host city for the 2012 summer Olympic and Paralympics Games. The games is often labelled as the â€Å"greatest show on earth† which involves thousands of sports persons both men and women from around the globe aiming to reach the ultimate in sporting achievement. The Olympic Games will take place entirely in London, but the bid team had stressed throughoutRead MoreThe Theory Of Unique Selling Elements, Restaurant And Hotel Owners784 Words   |  4 PagesGlobal leaders are the market drivers for which the standard of living of the customers are increasing day by day. The customers always want to get value out of the product. So the market leaders can show the path to the market leaders, which leads to overall economic development. It also encourages the investor to invest more they are ready to take the risks. Applications of relevant theories Various management theories can be applied in case of hospitality industry. In the theory of â€Å"uniqueRead MoreNotes On The Hospitality Industry Essay1616 Words   |  7 Pages.101 Principles of hospitality management Lecturer:-Zaina Therasia Student name: - Mohammed Sakil Student ID:-20151471 Student name: - Amanpreet Singh Dhanoa Student ID:-2015475 TOPIC: - NOVOTEL Hotel Contents Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦1 1.1 outline of the report†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Hospitality Industry†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦2 2.1 History †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Read MoreAdvances And Development Of Tourism : A Literature Of Review1476 Words   |  6 Pages Advances of Technology in Tourism: A Literature of Review Introduction Technologies have influenced the growth and development of tourism industry in many ways. 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(ZhenJia) GlobalizationRead MoreImportance And Challenges Of The Hospitality Industry1043 Words   |  5 PagesThe Australian Hospitality Industry This paper aims to highlight the importance and challenges of the hospitality industry in Australia. By examining a number of hospitality and hotel association websites, academic resources, reports of federally registered organizations. Four main areas of concern and significance for the Australian hospitality were highlighted and examined in more detail. These areas included relationships between Hospitality Industry and Travel/Tourism Management, The AustralianRead MoreStatement Of Mba In Travel And Tourism1006 Words   |  5 PagesTravel and Tourism Overview: Profession in travel and tourism gives gigantic chances to visit and investigate different destinations, their way of life and legacy. People usually gain insight from their travel encounters. 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How to Write a Sociological Paper Effectively

How to Write a Sociology Paper

Governments and Intergovernmental Relationship Free Essays

Each state consists of a state government as well as local governments. In order for a state to be a well-oiled machine the two must work together to insure it is running well. In some instances the State will mandate rules and regulations that govern the whole state such as the drinking age or State highway speed limits. We will write a custom essay sample on Governments and Intergovernmental Relationship or any similar topic only for you Order Now Other times local cities will determine what is best for their city. You might have county that is a dry county, and the county next to it allows drinking. One example of how all the local governments work together for the good of the State would be the issue on water. Water is a major issue for a lot of states that face major droughts throughout the summer months and even into the winter months. One such state that seems to have some type of drought issue every year is the great state of Colorado. Currently Colorado according to The U.S Drought Monitor have drought issues ranging from exceptional which is very high, to abnormally dry as being more normal, but still falling under drought guidelines. The Governor in 2011 called for the development of a statewide water plan for the whole state in the next five years. Many different agency in Colorado are working together to come up with a solution to the drought problem The Colorado River Cooperative Agreement was set up to bring together both the Denver Water, the West Slope and soon to follow the Northern Water Conservancy district to work together to insure the Colorado continues to have an ample amount of water. Now that the State has recognized that drought is an issue they want every city to get on board to find a solution to this problem. Part of the plan that the state has taken to combat the drought problem is to have each city monitor their lakes and rivers and put registrations on how many times a week people can water. This year certain cities had to put  restrictions on watering days as they did not thing they had enough water. Fort Collins, Colorado put a restriction in early spring that allowed only three days a week of watering. Shortly after that the restrictions were lifted, but some cities still have some type of restriction in place. They also left some restriction on town along the foothill so that more water was able to reach the Eastern slopes where much of the states agriculture is grown. The advantage of the state and local governments working together is that it benefits everyone in the state. It also takes the burden off the agriculture industry when they restrict homes from water so much and give more to the farmers. If the state and local governments did not work together we would all but see the decimation of the farms out east as well as some town in the south. Colorado has shown other states that if the many governments can work together as one, they can insure a better quality of life for their citizens. How to cite Governments and Intergovernmental Relationship, Papers

Commercial Law Mutual Obligations

Question: Discuss about the Commercial Law for Mutual Obligations. Answer: 1. Contract is defined as an agreement which is legally enforceable between two or more people that create mutual obligations. Thus, for any agreement to become a contract, it needs to enforceable under law. However, there are certain elements which are necessary to be present in every agreement to make it lawful. These elements are offer, acceptance, consideration, mutual consent, legal object and competence of parties (Schwenzer, Hachem Kee, 2012). The initial step in creating a valid contract is offer by one party and acceptance by another. An offer is defines as willingness of an individual to create contractual relationship under certain terms and conditions with intention of binding the other party as soon as the offer is accepted by the party to whom its made. Thus, an offer is a statement of conditions made by an offeror with the intention to bind himself. Moreover, as soon as an offer is accepted, a valid agreement is created. Thus, an acceptance is defined by an indication or expression by the offeror about his willingness to be bound unconditionally according to the terms stated in the offer (Rose, 2013). Thus, when an offer made by one party is accepted by another, a valid agreement is created; this agreement becomes a valid contract when the other elements are present in it. Thus, the second most essential element to form a valid contract is consideration. Thus, to form a valid contract, every agreement needs to be supported with valid consideration. The definition of consideration is something in return and is usually something of value which is exchanged in return of a performance or a promise by one party to another (Amin, 2013). However, it is important that a consideration should be something of value which can be measured objectively. Thus, a promise to love or marry is not a valid consideration which can be enforceable under law. The next essential element for a valid contract is mutual consent between parties. Thus, under the contract law in Singapore, there needs to consensus ad idem which is meeting of minds between both the parties which intend to enter into a construal relationship. The Thus, the party that initiates an offer and the party which accepts the offer for a valid consideration should understand the terms and conditions of a contract in the same manner. Moreover, the object for which the contract is created by two parties must be legal and legitimate (Beale, 2012). Thus, any agreement which is created for a fraudulent, immoral, criminal or opposed to public policy is not enforceable under law. Thus, a contract to smuggle drugs or arms is considered void as the object of the contract is illegal. Lastly, to form a valid contract, the parties which are contraction need to be competent. Under the Singapore contract law, the parties entering into a contract require to be above 18 years, of sound mind and not disqualified under law to contract. Thus, Ben proposed an offer to Alan for buying alcoholic drinks, however Alan did not accept the said offer and insisted only on purchasing Russian made alcohol. Thus, Alan decided to not accept to buy alcohol drinks from Bens shop and the offer made by Ben of selling vodka unless he ensures that the vodka is made in Russia. However, when Ben stated that the said bottle of vodka is distilled in Russia, Alan decided to purchase it which stated that he accepted the offer made by Ben of selling vodka creating an agreement. The other elements like consideration and both Ben and Alan being competent parties contracting for a legal object completed the agreement making it a valid contract. Thus, in the present case, when Allan purchased bottles of vodka from Ben, a valid contract was created which had all the essentials elements of contract which are offer, acceptance, consideration, competent parties, legal object and mutual consent. 2. The sale and purchase of goods whereby a seller agrees to sell or transfer the rights of certain goods to a potential buyer for some value or price. This transaction is governed by the rules and regulations made under the Sale of Goods Act. The contract of sale of goods under the Sales of Goods Act involves making rules and regulations for both the sale and the contract for sale. The term goods is defines under Part 1(h) of the Sales off Goods Act including all types of movable property except money and claims (Yeo, 2012). The word goods under the Sales of Goods Act includes growing crops, shares, stocks, timber, etc. The rules and regulations under the Sales of Goods Act set out many warranties which protect both the seller and the buyer whenever needed. The rules and the regulations under the Sales of Goods Act protect the interest of both seller and the buyer. Part 1 of the Sales of Goods Act in Singapore has many implied warranties which protect the interest of the buyer from fraudulent practices of a seller. Thus, the section 15 of Part 1 of the Sales of Goods Act creates implied warranty on sale of goods by description. Thus, the said section states that when a contract of sale is created by description, there is an implied condition that the goods require to satisfy the said description. Moreover, when a sale of goods is initiated with the help of a sample, an implied condition under Sale of Goods Act states that the said goods delivered should satisfy to the sample shown at the time of selling the goods (Brudner, 2013). Additionally, section 16 of the Sales of Goods Act, the act makes no specified implied warranty as to the fitness and quality of the goods sold unless the buyer express in any form to the seller the exact reason or purpose for his purchase of a said good which indicates that the buyer relies on the judgment of the seller to provide him goods relating to his description, in this case an implies condition is created which requires the goods to satisfy the requirements as mentioned in the description. The section 53 of Part 5 of the Sales of Goods Act in Singapore sets out the rules and regulation for breach of warranties by a seller (Mullender, 2013). Thus, under the said section a buyer is entitled to bring about a legal action against the seller who breaches implied warranties under the said Act. Additionally, the buyer is also entitled to set beach of warranty against the seller by reducing or voiding the purchase price. Thus, in the present case, Allan was the buyer and Ben was the seller. Allan was very clear about his requirement of Russian vodka when he entered the liquor shop owned by Ben. Ben ensured Allan that the liquor he was holding was distilled in Russia and it satisfied his requirement. Relying on the statement made by Ben, Allan purchased three bottles of the same however; he along with three of his friends suffered from diarrhea post the consumption of the vodka. Thus, in the said case, Ben violated section 15 and 16 of the Sales of Goods Act by selling illicit drinks to Allan under the description of Russian distilled vodka; therefore Allan can bring about legal action against Ben (Bouckaert De Geest, 2013). 3. The primary manner in which a contractual party tries to avoid, limit or cancel its liability arising out of contract is by including an exclusion clause within it. Exclusion clause is describes as a provision under an agreement or a contract which restricts, limits or totally avoids the liability of a party under the said contract on occurrence of specified events, situations or circumstances. Thus, the presence of an exclusion clause protects either one party of a contract from limiting its liability in case of occurrence of specified events. However, the law of every nation makes certain type of exclusion clause or exclusion clauses which entirely avoid the liability of a party from his contractual duties is considered void and illegal in the interest of public policy (McKendrick, 2014). Thus, in Singapore, the Unfair Contract Terms Act helps in regulating the contracts in Singapore by limiting the operation legality of certain terms of thee contract. Thus, the primary objectiv e of the said Act was to limit and restrict the applicability of disclaimers in a contract. The Unfair Contract Terms Act covers all types of contracts in Singapore and also extends to cover notices which created contractual relationship between parties. Thus, the section 3 of the Unfair Contract Terms Act in Singapore talks about liability arising from a contract. The said section applies when one of the contracting parties is a consumer or relies on the written contract term which usually used in a business contract of a party. Thus, under the section 3 of the Unfair Contract Terms Act in Singapore a party cannot by including of a clause in a contract exclude or limit his liability with respect to any breach of the contractual duties arising in the contract or limit or exclude performance in respect to the whole or part of the contract. Additionally, the party contracting is also excluded from including any disclaimer which allows performance of a contract to be conducted differen tly from the manner which is reasonably expected (Anson et al., 2010). The term reasonable is clearly defined under the Unfair Contract Terms Act in Singapore and states that term which is fair to be a part of a contract with regards to situations which were known to parties at the time the contract was created is considered reasonable. Additionally, section 5 of the Unfair Contract Terms Act in Singapore sates that when goods are sold for personal consumption, any liability arising from loss or damage incurred due to defective goods or negligence of manufacturer or distributor cannot be limited or restricted by an exclusion clause. Thus, in the said case, receipt given by Ben to Allan for the Russian Vodka purchased by Allan is not a contract in itself but its just an acknowledgment of existence of a contract. The statement printed on the receipt when was handed to Allan was not enforceable as it restricted the liability of Ben from action arising out of defective goods or negligence (Furmston Tolhurst, 2010). In Olley v Marlborough Court Ltd, Mrs Olley lost her hotel keys even after she kept it safe at the reception. The Hotel had a disclaimer or exclusion clause stating "The proprietors will not hold themselves responsible for articles lost or stolen, unless handed to the manageress for safe custody." However, the Court held that it was the hotels fault as they acted negligently and the disclaimer was not part of the contract thus the hotel could not rely on it. Similarly, in the said case, the receipt provided by Ben was not a part of the contract and Ben could not rely on it for appropriate relief. 4. In the said case, Ben was the owner of a liquor shop which Allan visited with the intention to buy Russian vodka. Ben ensured Allan that the bottle he was holding is Russian distilled vodka. However, on consumption Allan and three of his friends suffered from severe diarrhea and found out that the vodka purchased was an illicit drink. Thus, there was a valid contract of sale between Allan and Ben which contained all the essential elements of contract within it like offer, acceptance, consideration, free consent (Poole, 2012). However, Ben had no contractual relationship with Allans friend as there was no offer and acceptance or exchange of consideration. Thus, Allans friends cannot pursue liability against Ben under contract law. However, Allans friends are entitled to bring a suit against Ben under the tort law of Negligence. Negligence under law is referred as failure to exercise reasonable amount of care which is expected from a prudent and reasonable individual. To establish n egligence under law, certain elements require to be proved which duty, breach of duty, proximate cause are, cause in fact and damages. The primary requirement to establish negligence is to show that the defendant owed a duty of care towards the plaintiff (Branch, 2012). Thus, the relationship between the plaintiff and the defendant gives rise to such a duty. The second element to be establishes is to show that the defendant has initiated some action or conduct which breaches the duty he towards towards the plaintiff. Thus, a defendant usually fails to exercise reasonable care resulting in breach of duty. Additionally, it is important for the plaintiff in every negligence case to prove that he has suffered an actually injury or loss resulting from defendants failure to exercise care. Additionally, plaintiff needs to establish a legal harm which can be physical injury or damage to his property for which he can claim damages from the defendant Furmston, Cheshire Fifoot, 2012). Thus, every distributor owes duty of care to consumers at large for the goods that he sells under the Sale of Goods Act which creates many implied warranties as to the quality of the goods sold in Singapore. Thus, in the said case, Ben owed duty of care towards Allans friends who suffered physical suffering consumption the vodka he sold. Thus, Allans friends can rightfully bring about action against Ben for supplying goods of unaccepted quality under the tort law of negligence as they suffered physical hardship by consumption of goods sold by Ben (Bridge, 2012). Additionally, under section 2 of the Unfair Contract Terms Act, it is clearly stated that an individual cannot by reference to any contract term liability or to a notice given to persons generally or to particular persons exclude or restrict his liability for death or personal injury resulting from negligence. Thus, in the said case Alans friends can sue Ben under tort law of negligence and Ben will not be able to rely on the disclaimer or the exclusion clause printed by them in his receipt. Reference List Amin, N. (2013). Protecting consumers against unfair contract terms in Malaysia: the Consumer Protection (Amendment) Act 2010.Malayan Law Journal,1, 1-11. Anson, W. R., Beatson, J., Burrows, A. S., Cartwright, J. (2010).Anson's law of contract. Oxford University Press. Beale, H. G. (2012).Mistake and non-disclosure of fact: models for English contract law. Oxford University Press. Bouckaert, B., De Geest, G. (Eds.). (2013).Bibliography of law and economics. Springer Science Business Media. Branch, A. (2012).Elements of port operation and management. Springer Science Business Media. Bridge, M. G. (2012).Benjamin's sale of goods. Sweet Maxwell. Brudner, A. (2013).The unity of the common law. OUP Oxford. Furmston, M. P., Cheshire, G. C., Fifoot, C. H. S. (2012).Cheshire, Fifoot and Furmston's law of contract. Oxford university press. Furmston, M., Tolhurst, G. J. (2010).Contract formation: Law and practice. Oxford University Press, USA. Hunter, H. (2015). Modern Law of Contracts. McKendrick, E. (2014).Contract law: text, cases, and materials. Oxford University Press (UK). Mullender, R. (2013). English Negligence Law as a Human Practice.Law Literature. Poole, J. (2012).Casebook on contract law. Oxford University Press. Rose, F. D. (Ed.). (2013).Contract, Tort Restitution. Oxford University Press. Schwenzer, I., Hachem, P., Kee, C. (2012).Global sales and contract law. Oxford University Press. Yeo, T. M. (2012). The Future of Promissory Estoppel in Singapore Law.